Welcome to Regalo, and thank you for choosing us.
We truly value your trust and always strive to provide products and services with the highest quality and care.

Before placing an order, we kindly encourage customers to review product details carefully.
As many of our products are prepared and handled specifically for each order, refunds are limited to specific situations only.

Refund Eligibility

Refunds or replacements are accepted only in the following cases:

The product arrives damaged or defective
The customer receives the wrong product or incorrect order

In such cases, customers must contact us through WhatsApp support as soon as possible after receiving the order.

Important Conditions

To process a refund or replacement request:

The issue must be reported within a reasonable time after delivery
Clear photos or videos showing the damage or issue may be required
The product must remain unused and in its original condition whenever applicable

After reviewing the case, our team will determine the appropriate solution, which may include replacement, store credit, or refund.

Non-Refundable Cases

Refunds will not be accepted for:

Change of mind after purchase
Incorrect information provided by the customer
Minor differences in color or appearance caused by screen settings
Delays caused by shipping companies or circumstances beyond our control

Contact Us

For refund-related support, please contact us directly through our official WhatsApp channel, and our team will gladly assist you.

Thank you for your understanding and support.

سياسة الاسترداد

مرحباً بكم في Regalo،
نشكر لكم ثقتكم بنا وحرصكم على اختيار منتجاتنا، ونسعى دائماً لتقديم أفضل جودة وخدمة لعملائنا بكل اهتمام واحترافية.

نرجو من العملاء التأكد من تفاصيل الطلب جيداً قبل إتمام عملية الشراء،
حيث إن العديد من المنتجات يتم تجهيزها بعناية لكل طلب، ولذلك فإن سياسة الاسترداد محددة بحالات معينة فقط.